Last Updated: May 13, 2025
In the event of any discrepancy between a non-English version of these Terms and Conditions and the English version, the English version (available at https://www.safepassage.co/terms) shall prevail.
This is a summary of the key points in our Terms and Conditions. Please read the full document for complete details.
Please read these Terms and Conditions (“Terms”) carefully. By using the SafePassage age verification service (“Service”), you agree to these Terms. If you don’t agree with these Terms, you should not use our Service.
SafePassage, S.A.S. (“we,” “us,” “our”) is a company organized under the laws of Colombia, with its principal place of business at CR 42 No.5 SUR 145, Medellin, Antioquia, Colombia.
We provide technology that helps verify your age for websites and apps that require age verification. Our goal is to provide accurate age verification while protecting your privacy.
You must be at least 13 years old to use our services. If you are under 18, you should have your parent’s or legal guardian’s permission to use the service.
We offer two main ways to verify your age:
a) AI Age Estimation: Our artificial intelligence technology estimates your age based on a photo you provide.
b) Document Verification: You can verify your age by providing a government-issued ID document (such as a passport, driver’s license, or national ID card).
You may be offered one or both options depending on the website you’re using and your location.
We use a “challenge age” approach that adds a buffer above the required age threshold to ensure minors are protected. For example, if a website requires users to be 18+, we might set our system to look for users who appear to be 25 or older. This helps protect younger users while maintaining reasonable access for adults.
In some cases, you may have the option to create a reusable verification:
a) This allows you to verify your age once and reuse that verification across multiple websites without repeating the process each time.
b) Your reusable verification doesn’t contain your personal information - it’s just a secure digital confirmation that your age has been verified.
c) Each time you use your reusable verification, you’ll need to give permission.
d) Your reusable verification may be linked to your device to prevent unauthorized sharing.
e) Reusable verification is powered by our partnership with Emblem, which provides the underlying privacy infrastructure technology.
f) You may be asked to create an Emblem Vault account to manage your verification tokens and control how they’re used.
We partner with Emblem to provide secure blockchain-based privacy infrastructure for our verification services. This technology allows us to:
a) Create a private, secure record of your verification on the Polygon blockchain
b) Allow you to reuse your verification without sharing your personal information
c) Keep verification records separate from your personal data
d) Ensure websites you visit can only see that you’ve been verified, not how you were verified
e) Create “soul-bound” (non-transferable) verification tokens that are cryptographically linked to your device
For more information about Emblem’s services and their own terms, please visit Emblem’s Terms and Conditions. When you use our reusable verification feature, you agree to both our Terms and Conditions and Emblem’s Terms and Conditions.
When you use our service, we temporarily process:
a) A series of photos or video frames of your face (for age estimation)
b) Images of your identification documents (if document verification is needed)
c) Information from those documents needed to verify your age
d) Basic technical information like your device type and IP address
Important: All images, video frames, and document data are processed in a completely stateless manner. This means we don’t store or retain any of this information after your verification is complete. All processing happens in temporary memory, and once verification is finished, all personal data is automatically discarded.
If you use our reusable verification feature, Emblem may collect additional data to create and maintain your verification tokens. Please refer to Emblem’s Privacy Policy for details about their data practices.
We take your privacy seriously:
a) Zero-Storage Policy: We don’t store or retain your photos, video frames, or ID documents. All processing is done in temporary memory, and all data is automatically discarded once verification is complete.
b) Stateless Processing: All verification happens in a stateless manner, meaning your personal data isn’t permanently stored on our servers.
c) Encryption: All your data is encrypted during transmission using end-to-end encryption.
d) Data Minimization: We only process what’s necessary for verification.
e) Separation of Data: Websites you visit can’t access your personal information, only the verification result.
f) Biometric Protection: No biometric templates or patterns from your face are ever stored or retained.
You agree to:
a) Provide accurate information during the verification process
b) Not attempt to manipulate or deceive our verification systems
c) Not use someone else’s identity or documents
You must not use our Service to:
a) Violate any laws or regulations
b) Infringe on others’ rights
c) Circumvent age restrictions for illegal purposes
d) Engage in fraudulent activities
e) Attempt to reverse-engineer or hack our systems
We strive to make our Service available 24/7, but we cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:
a) Scheduled maintenance
b) Technical issues
c) Factors beyond our control (like internet outages)
If you experience issues with our Service or have questions:
a) Contact us at support@safepassageapp.com
b) We’ll do our best to respond within 48 hours
All aspects of our Service, including software, algorithms, designs, and trademarks, are owned by SafePassage and protected by intellectual property laws.
We grant you a limited, non-transferable license to use our Service solely for personal, non-commercial purposes in accordance with these Terms.
Some aspects of our Service may incorporate technology owned by our partners:
a) Emblem provides blockchain-based privacy infrastructure technology, which is subject to its own intellectual property rights.
b) Polygon Network technology may be used for blockchain verification tokens, which is subject to its own terms and conditions.
You explicitly acknowledge and agree that:
a) No age verification technology, including ours, is 100% accurate or infallible. Our technology provides an estimate based on available data, not a definitive determination of age.
b) There is an inherent margin of error in any automated age verification system. Our system may occasionally:
c) These limitations are inherent to all age verification technologies and do not constitute a defect in our Service.
d) You accept the risk of potential misclassification when using our Service.
e) We make no guarantee that you will successfully pass age verification, even if you meet the age requirements.
f) We are not responsible for any inconvenience, loss of access, or other consequences resulting from verification errors or service unavailability.
You acknowledge and agree that:
a) Our Service may experience downtime, delays, or technical issues that prevent successful verification.
b) We cannot guarantee continuous, uninterrupted access to our Service.
c) Technical problems, maintenance, network issues, or factors beyond our control may make the Service temporarily unavailable.
d) We are not responsible for any inability to access content or services due to verification failures, regardless of cause.
e) We do not guarantee compatibility with all devices, browsers, or network configurations.
Our Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to:
a) Warranties of merchantability, fitness for a particular purpose, or non-infringement
b) Warranties regarding the accuracy, reliability, or error-free operation of the Service
c) Warranties that defects will be corrected or that the Service will meet your requirements
d) Warranties regarding the security, reliability, timeliness, or performance of the Service
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
a) IN NO EVENT SHALL SAFEPASSAGE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
b) OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE LESSER OF $100 OR THE AMOUNT YOU PAID US TO USE THE SERVICE.
c) WE ARE SPECIFICALLY NOT LIABLE FOR:
d) THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
e) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless SafePassage, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
a) Your violation of these Terms
b) Your use of the Service, including any attempts to circumvent or manipulate the verification process
c) Any claims by third parties that arise from your use or misuse of our Service
d) Any actions taken by websites or services based on verification results we provide
We may update these Terms from time to time. We will notify you of significant changes by:
a) Posting a notice on our website
b) Updating the “Last Updated” date at the top of these Terms
Your continued use of our Service after changes to these Terms constitutes acceptance of the updated Terms.
You can stop using our Service at any time.
We may suspend or terminate your access to our Service if:
a) You violate these Terms
b) We suspect fraudulent activity
c) We are required to do so by law
These Terms are governed by the laws of your country of residence, without reference to conflict of laws principles.
Any disputes will be resolved in the courts of your country of residence, except where prohibited by law.
Nothing in these Terms prevents you from bringing a claim in your local small claims court if permitted by that court’s rules.
When you use our Service, you may also be using services provided by our partners:
a) Emblem: We partner with Emblem to provide blockchain-based verification technology. By using our reusable verification feature, you also agree to Emblem’s Terms and Conditions and Privacy Policy.
b) Polygon Network: Blockchain verification tokens are created on the Polygon Network, which operates under its own Terms of Service.
c) Verification Authorities: In some cases, we may work with third-party verification authorities to validate identification documents. These authorities operate under their own terms and privacy policies, which we will provide links to when relevant.
These Terms, together with any third-party terms referenced herein, constitute the entire agreement between you and SafePassage regarding your use of our Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
We may assign or transfer our rights and obligations under these Terms without your consent. You may not assign your rights or obligations.
If you have any questions about these Terms, please contact us:
Email: legal@safepassageapp.com
Mail: SafePassage, S.A.S.
CR 42 No.5 SUR 145
Medellin, Antioquia
Colombia
If you are in the European Union, the following additional terms apply:
a) Data Protection: We process your personal data in accordance with the General Data Protection Regulation (GDPR).
b) Right to Withdraw Consent: You can withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
c) Data Protection Authority: You have the right to lodge a complaint with your local data protection authority.
If you are in the United Kingdom, the following additional terms apply:
a) UK GDPR: We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
b) Ofcom Compliance: Our age verification technology is designed to meet Ofcom’s requirements for highly effective age assurance, including:
c) Online Safety Act: We comply with the Online Safety Act’s provisions related to age verification.
If you are in France, the following additional terms apply:
a) SREN Law Compliance: Our age verification solution complies with the requirements established by the Audiovisual and Digital Communication Regulatory Authority (Arcom) under the SREN law framework.
b) Double Anonymity: Our system implements complete separation between verification authorities and content providers to protect your privacy.
c) Device Binding: Our reusable verification tokens include secure device binding to prevent unauthorized credential sharing while maintaining your privacy.
d) Legal Independence: SafePassage maintains full legal and technical independence from content providers, ensuring your browsing habits remain private.
If you are in Germany, the following additional terms apply:
a) JMStV Compliance: Our age verification technology complies with the Interstate Treaty on the Protection of Human Dignity and Minors in Broadcasting and Telemedia (JMStV).
b) KJM Requirements: We meet the requirements established by the German Commission for the Protection of Minors in the Media (KJM) for age verification systems, including:
c) Data Protection: We process your personal data in accordance with the German Federal Data Protection Act (BDSG).
If you are a California resident, the following additional terms apply:
a) California Consumer Privacy Act (CCPA): You have rights under the CCPA, including the right to know what personal information we collect, request deletion of your personal information, and opt-out of the sale of your personal information (though we do not sell your personal information).
b) Shine the Light Law: We do not share personal information with third parties for their direct marketing purposes.
By using our Service, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. If you don’t agree to these Terms, you may not use our Service.
By using our Service, you specifically acknowledge and agree that:
a) No age verification technology is perfect or infallible
b) You may be incorrectly classified despite meeting age requirements
c) Service interruptions or technical issues may prevent successful verification
d) SafePassage is not responsible for any consequences resulting from verification errors or service unavailability
e) You use the Service at your own risk, with no guarantees of accuracy or availability
f) These Terms limit our liability and your legal remedies
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